Please make sure that the cron is set and it is working properly.

The reports are build only after the successful running of the cron job.

You can see the cron command in the “To Do” section in the admin area. Please use this cron command in your cron job section with a time period of every hour.

Setting up the cron job in a cpanel is given in http://kb.xyzscripts.com/how-to-setup-the-cronjob-in-cpanel/

Setting up the cron/scheduled task in a plesk panel is given in http://kb.xyzscripts.com/how-to-setup-the-scheduled-task-cronjob-in-plesk-control-panel/

 

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